About Post Office broadband deals
In this guide
- What is Post Office broadband?
- What does Post Office Broadband offer?
- Why choose Post Office broadband?
- Pros and cons of Post Office broadband
- Frequently asked questions
What is Post Office broadband?
The Post Office has been offering a basic broadband service since 2009, and a few years ago it added a couple of fibre deals to its offering. Post Office aims to provide a simple and easy-to-use broadband service, complemented by its friendly customer service.
Consistently among the cheapest providers of ADSL broadband in the UK, Post Office runs its broadband service using TalkTalk’s wholesale network, which in turn uses Openreach’s nationwide broadband infrastructure – check out our broadband jargon guide for more information. Head this way for our review of Post Office broadband.
What does Post Office broadband offer?
Post Office Broadband has a range of broadband plans and also offers home phone services, but it doesn’t offer any TV bundles. And if you’re struggling to work out what broadband speed you need, our guide can help you find the right package for you.
- ADSL broadband – The cheapest Post Office package is a standard (ADSL) broadband package with an average download speed of 11Mbps and an average upload speed of 1Mbps.
- Fibre broadband– Post Office Unlimited Fibre Broadband offers average download speeds of 38Mbps and upload speeds of 2Mbps, whereas Unlimited Fibre Broadband Plus offers average download speeds of 67 Mbps and upload speeds of 10Mbps.
- Home phone – Post Office’s home phone deals include free calls to other Post Office Home Phone numbers at any time, as well as safety features such as caller display and call barring. Weekend calls (from 6pm Friday to 6am Monday) can be added for free, while there’s the option to pay for evening and weekend calls (evenings are 6pm to 6am weekdays), anytime calls (including 1,000 minutes to 0870 and 0845 numbers) or Anytime Plus, which also includes calls to mobiles and international calls.
Why choose Post Office broadband?
- No data caps – There are no data limits on Post Office broadband deals – although most current broadband deals from other providers are also unlimited.
- No mid-contract price hikes – Post Office promises not to hike the price of your broadband mid-contract. There are a handful of providers making this commitment now, and it’s reassuring for customers.
- UK support team – Post Office has a UK-based customer support team available 8am to 8pm Monday to Saturday and 9am to 6pm Sundays on 0345 600 3210. You can also contact them via email and it wouldn’t be the Post Office if you couldn’t send them a letter.
- Home phone features – Post Office offers a number of home phone features as standard, including free calls to other Post Office customers, 10% off calls to 10 UK numbers of your choosing, call barring and 1471, caller display and ‘hide my number’.
- Post Office SafeGuard– This free internet security package includes a firewall, antivirus protection and parental controls.
Pros and cons of Post Office broadband
Pros
- Some of the cheapest broadband deals on the market
- Low-cost calls to ten UK numbers of your choosing
- Simple and easy to understand packages
- Post Office SafeGuard included
- UK-based customer service
Cons
- No option for TV bundles
- No broadband-only deals
- Few extras included
Frequently asked questions
Does Post Office Broadband offer TV or mobile?
Post Office Broadband doesn’t offer TV services or any mobile plans.
How do I get in touch with Post Office Broadband?
You can call Post Office Broadband’s customer support team on 0345 600 3210 or write to them (this is the Post Office, after all) at Post Office Telecoms Services, PO Box 14125, Selkirk TD7 9AF. You can also email the provider using a form on its website.
How long will it take to switch to Post Office Broadband?
Post Office Broadband will send you a welcome pack, which will give you an estimated start date for your service, within five working days of receiving your order. If you already have a working BT/Openreach phone line at your property then your services should be switched over within 10 working days of placing your order.
If you don’t already have a working phone line or if you’re moving from Virgin Media, it will take a bit longer.
Do I have to tell my old provider that I’m switching to Post Office?
If you’re currently with another provider that uses the Openreach network (that’s every provider listed on this page other than Virgin Media and Hyperoptic), then no – Post Office Broadband will do that for you.
If you are switching from Virgin or Hyperoptic, then you’ll need to let your old provider know that you’re leaving. Post Office Broadband advises that you wait until your Post Office service is up and running before informing Virgin, to avoid being offline for any length of time, but by doing this you may end up paying two companies for broadband in the same month.
There's more information in our guide to switching broadband providers.
Can I keep my phone number?
In most cases, yes you’ll be able to keep your existing phone number. Post Office Broadband will let you know if this is possible when you place your order and will also tell you how long the process of ‘number porting’ is likely to take.
In some cases, it's also possible to keep your email address when you switch – there's more information in our guide to keeping your email address when changing broadband provider.
Does Post Office Broadband include line rental?
Yes, Post Office Broadband deals include line rental, as well as free calls to other Post Office Home Phone numbers at any time.